1. Check your Internet connection before sending. If the Internet connection is not working at all, or the application fails for any reason, the captured record (heard beats) cannot be sent.
You can send the data from the LAST (!!!) measurement whenever you are connected to the Internet again. To do so, use the “Send Data”/ “Send Data to Portal” option in the Mobile App Menu (Figure 13).
2. If the measurement was terminated prematurely (before taking enough heartbeats) by pressing the STOP button, the application will notify you of an unprecedented measurement. Such a measurement cannot be properly stored and evaluated! The measurement is terminated automatically (see manual). At the end of the measurement, the application will warn you with an audible signal.
3. If the measurement was ended regularly / automatically and the application still displays “Data processing error, has the entire measurement been completed? … ” It indicates that the record of the measurement has probably very low quality to process it.
The most common causes of poor record quality:
• Error in the measurement process - measurement in accordance with the manual, at rest, without any other disturbing activity, correctly fitted strap, sufficiently wetted electrodes, tightened the strap.
• Transmission quality (higher skin resistance) - at higher skin resistance, the ECG gel, the better elastic band will help reducing resistance.
• Transmission quality (belt) - make sure that: the strap is in the right position, tight enough, the adhesion of the electrodes to the skin is ok. The quality of the transmission can be monitored on the running record in the application - graphical representation of whether the recording is normal, (it is not an ECG record - dashes/peaks on the main screen of our application) - Android - if the recording is irregular and it has too red high jumps, it is likely that there are fluctuations - reading errors. - iOS - the record should run regularly if they jump up and down, indicating that the signal is worsening that there are fluctuations - reading errors.
• Physiological cause - irregularities in the heart rhythm, other possible health / physiological complications.
• Complications with pulse reading could also be due to strap electrode condition and reduced monitor battery capacity.
Repeat the measurement. Before starting the new measurement, check that the heart rate has calmed down. If also other measured data cannot be sent due to poor record quality, please contact our support or take the measurement the next day.
If the last measurement has not been sent properly (either due to causes 1, 2, 3), the message "There is data from the previous measurement." Do you want to send them? ”If it was a regular measurement (point 1), select“ send / YES ”. If the measurement was inaccurate (points 2., 3.), select “delete / NO”.